Zoom Communications (ZM) perpetual market

Zoom Communications is the video conferencing company whose software became a household name during the COVID-19 pandemic. Founded in 2011 by Eric Yuan, a former engineering leader at Cisco's WebEx, Zoom built a video-calling product praised for being reliable and simple to use, which helped it stand out in a crowded market. When the pandemic forced remote work and schooling in 2020, Zoom usage exploded and the company's growth and stock soared as it became synonymous with video meetings. As offices reopened, growth slowed sharply and the stock fell far from its peak, leaving Zoom to prove it could expand beyond a single pandemic-era product. It has since broadened into a communications platform including phone service, chat, team collaboration and contact-center tools, and has added artificial intelligence features. Zoom is now watched as a test of whether it can grow its enterprise business in a normalized, hybrid-work environment.